39ko's commitment to responsible gaming
Let entertainment be fun, not an addiction — 39ko always places the safety and well-being of players first.
Why is responsible gaming important?
Online gaming is a modern form of entertainment. 39ko believes every player's experience should be safe, enjoyable, and controlled. However, gaming can sometimes go beyond the limits of entertainment and have a negative impact on personal, family, and financial life. That is why we place responsible gaming at the core of our platform.
Responsible gaming at 39ko means knowing your own limits, keeping your time and money in check, and seeking support when needed. We encourage every player to see gaming as a part of entertainment — not as a primary dependency in life.
Remember: Gaming is always for entertainment. While there is a chance of winning, the risk of losing is equally present. Never place more bets to try to recover money you have lost.
Age restriction: To open an account and play at 39ko, you must be 21 years of age or older. This platform is strictly prohibited for minors.
Our protection tools
39ko puts several effective controls in players' hands so you can keep your gaming experience safe and balanced.
Set Deposit Limits
You can set the maximum amount you deposit each day, each week, or each month. Once set, this limit takes effect immediately, and increasing it requires a specific waiting period.
Financial ControlSet Loss Limits
Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, the account will automatically pause gaming activity.
Loss PreventionTime-Out Feature
Need a short break? Take a time-out from 24 hours up to 30 days. During this period no gaming activity can be carried out from your account, though necessary withdrawals are still possible.
Temporary BreakSelf-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. You can close your account for 3 months, 6 months, or permanently. All promotional communications will also be stopped during this period.
Full BreakSession time limit
Decide in advance how long you will play in one session. When the set time is up, the system will alert you and, if needed, end the session automatically. This is very helpful for building healthy gaming habits.
Time ManagementReality Check Reminders
At set intervals (for example, every hour) you will receive a reminder showing how long you have been playing and how much you have spent. This awareness helps you make the right decisions.
AwarenessCheck yourself
If the answer to any of the questions below is "Yes", it is time to reassess your gaming habits. Do not hesitate to contact our support team.
Do you often bet beyond your budget and regret it afterwards?
Do you tend to place more bets to try to win back money you have lost?
Is gaming causing problems in your family relationships, work, or studies?
When asked to stop gaming, do you feel restless, irritable, or uncomfortable?
Are you hiding your gaming habits from family or friends?
Have you taken on debt or used your savings for gaming?
Have you tried to stop playing but were unable to?
Help is always available: If you answered "Yes" to even one of the above, please contact 39ko's 24/7 live chat. Our Bengali-speaking support team will help you take the right steps.
How to set limits
After logging into your account, customise your safety settings in just a few steps.
Log in to your account
Log in to 39ko with your registered details and click the profile icon in the top menu.
Open "Responsible Gaming" settings
From the profile menu, go to the "Responsible Gaming" section.
Choose your preferred limits
Select what you need — deposit limit, loss limit, session time, or time-out — and set the amount and duration.
Confirm
Click the "Save" button. Lowering a limit takes effect immediately; increasing one requires waiting a set period.
Contact our support team
For any issue or to request self-exclusion, contact us directly via 24/7 live chat — our team will help you right away.
Safe gaming tips
Following these simple habits will keep gaming enjoyable at all times.
Set a fixed budget before you start gaming and do not go beyond it.
Take regular breaks — playing for long stretches without stopping weakens your decision-making.
Avoid gaming when you are under stress or feeling anxious.
Do not think of gaming as a source of income — it is purely for entertainment.
Spend time with family and friends — a healthy social life helps prevent gaming addiction.
Do not game while under the influence of alcohol or medication.
Protection of Minors
39ko firmly ensures that this platform is for people aged 21 and above only. An age verification process is followed at the time of registration. We are committed to keeping minors completely away from gaming.
Do you have children or teenagers in your household who use your device? If so, use parental control software on your device, keep your gaming password secure, and always log out of your 39ko account.
Age Verification
A verification process is in place at registration to confirm all users are 21+.
Password Security
Use a strong password and do not share it with anyone.
Parental Controls
Keep parental controls active on your device so children cannot access this site.
Contact us for support
If you have a gaming problem, get help quickly — our Bengali-speaking support team is with you 7 days a week, 24 hours a day.
Ways to contact us
Use the live chat button on the website for instant support in Bengali, available 24/7.
[email protected]
For self-exclusion, account closure, or setting any limit, contact us directly — requests will be processed immediately.
Frequently Asked Questions
Find answers here to the most frequently asked questions about responsible gaming.
Enjoy 39ko responsibly
Have fun with entertainment, safely. Whether it is cricket, slots, or casino — 39ko is with you to ensure responsible gaming across all categories.