39ko's Privacy Policy
Your personal information is completely safe with us. This policy details how 39ko collects, uses, and keeps your information secure.
Introduction and Scope
This Privacy Policy ("Policy") is issued by the 39ko platform ("39ko", "we", "our") and applies to all individuals ("you", "user") who use the https://39ko.cam website and related services ("Platform"). By using this Platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using the Platform.
39ko operates as a secure and reliable online casino and sports betting platform for players in Bangladesh. Your privacy is of the highest importance to us and we are always committed to protecting your personal information.
Scope of This Policy
This Privacy Policy applies to the following areas:
- Registration and account management on the 39ko website and mobile platform
- Use of gaming and betting services
- Financial transactions (deposits and withdrawals)
- Communication with customer service and live chat
- Participation in bonuses and promotions
Right to Modify the Policy
39ko reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes, we will provide notice through the Platform or to your registered email address. Continued use of the Platform after changes have been made will be considered acceptance of the revised Policy.
The Information We Collect
39ko collects your personal information in various ways. This information is essential for providing you with a secure, smooth, and personalized service.
Registration Information
- Full name
- Date of birth
- Email address
- Mobile number
- Permanent address
- Password (in encrypted form)
Financial Information
- bKash or Nagad mobile banking number
- Rocket or Upay account information
- Transaction history and amounts
- Deposit and withdrawal records
- Preferred payment method
Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session information
- Site usage logs and navigation history
Identity Verification Information
- National ID (NID) number
- Passport or driving licence (where applicable)
- Copy of photo identification
- Proof of address documents
Gaming Activity Information
- Betting history and amounts
- Preferred games and categories
- Session duration and frequency
- Bonus and promotion usage records
Communication and Support Information
- Live chat conversation records
- Email communication history
- Details of complaints and requests
- Customer satisfaction survey responses
Purpose of Information Use
Collected information is used only for specific and legitimate purposes. 39ko does not misuse your information under any circumstances.
Account Management
Your personal information is used to complete your registration process, verify your identity, keep your account secure, and manage login and access controls.
Financial Transaction Processing
Financial information is used to properly process your deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay, and to maintain records of transactions.
Fraud Prevention and Security
Technical information is used to detect irregular activity, prevent account hacking and fraudulent transactions, and ensure the overall security of the Platform.
Customer Service
Communication and support information is used to respond quickly and effectively to your enquiries, complaints, and support requests. Our live chat service is available in Bengali 24 hours a day, 7 days a week.
Service Improvement and Personalization
Information is analyzed to make the Platform experience more personalized based on your gaming preferences and activity, to develop new services and features, and to improve the quality of gaming content.
Bonuses and Promotions
Gaming activity and account information is used to verify your eligibility and provide relevant bonus offers, cashback, and promotional benefits.
Cookies and Tracking Technologies
39ko uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored in your browser.
Essential Cookies
These are necessary for the basic functionality of the Platform. They are used to maintain login sessions, carry out security checks, and keep core features running. These cookies cannot be disabled.
Functionality Cookies
These are used to remember your preferences and settings, such as language preference, display settings, and previous usage experience. These cookies improve your user experience.
Analytics Cookies
These are used to collect website usage statistics. Services are improved by analyzing which pages are visited most and where users encounter difficulties.
Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may affect some core features of the Platform.
Information Sharing and Disclosure
39ko does not sell your personal information to third parties. However, some information may need to be shared in the following limited circumstances.
With Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to securely complete your financial transactions. This information is used solely for the purpose of processing transactions.
With Technology and Service Partners
To operate the Platform, we work with trusted technology partners such as game providers (including Pragmatic Play, Spribe, JILI, and PG Soft) and security service providers. These partners operate under strict confidentiality agreements.
Under Legal Obligations
In cases of court orders, government directives, or other legal obligations, we may be required to disclose necessary information to the relevant authorities. Such disclosures are always made within a legal framework.
For Fraud Prevention
Cooperation with relevant security agencies and financial investigation bodies may be required to detect and prevent fraud, money laundering, or other illegal activity. Such information sharing is done to protect you and other users.
Sale of Information Prohibited
39ko never sells your personal information to third-party advertisers or data brokers for any commercial purpose. The sole purpose of using your information is to provide you with better service.
Data Retention and Security
Keeping your personal information secure is our highest priority. 39ko uses industry-standard security technologies.
Technical Security Measures
- SSL Encryption: All data transmissions are protected by SSL/TLS encryption
- Database Encryption: All stored sensitive information is kept in encrypted form
- Firewall Protection: Multiple layers of firewalls to prevent unauthorized access
- Regular Security Audits: Regular security audits to identify system vulnerabilities
- Two-Factor Authentication: An additional layer of security for your account
Data Retention Period
Your information is retained according to the following policy:
- All account information is retained for as long as your account remains active
- After account closure, some information may be retained for a specified period due to legal obligations
- Financial transaction records are retained in accordance with the guidelines of regulatory bodies
- When the required period has ended, information is securely deleted
Your Rights
As a user of the 39ko platform, you have several important rights over your own personal information.
Right to Access Information
You may request from 39ko at any time to learn what information we hold about you. We will provide you with a summary of that information within a reasonable timeframe.
Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as quickly as possible.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations and ongoing transactions.
Right to Restrict Processing
In some circumstances, you may request that the processing of your information be restricted. During the review of such a request, we will limit the use of the relevant information.
Right to Withdraw Consent
If you have previously given consent to a specific type of information processing, you may withdraw that consent at any time. However, processing completed before the withdrawal will remain valid.
Right to Lodge a Complaint
If you believe your privacy rights have been violated, you may contact 39ko directly. We take all complaints seriously and are committed to providing a prompt resolution.
How to Exercise Your Rights
If you wish to exercise any of your rights, please contact our customer service team. When sending a request by email, include your account details and a full description of your request. We typically respond to requests within 30 business days.
Protection of Minors
Strict prohibition for those under 21 years of age
The 39ko platform is intended solely for individuals aged 21 or older. We do not knowingly collect any personal information from minors, and their use of the platform is strictly prohibited.
Age is verified at the time of registration, and if a user appears to be under 21, that account is immediately closed and any collected information is deleted. If a parent or guardian suspects their child is using the platform, please contact our customer service immediately.
Third-Party Services
The 39ko platform may integrate certain third-party services. This section clarifies the privacy aspects of those relationships.
Game Providers
Game providers including Pragmatic Play, Spribe, PG Soft, and JILI follow their own privacy policies. Some technical data may pass to these providers' systems during gameplay. However, they do not receive any information that personally identifies you.
Payment Service Providers
Payment platforms such as bKash, Nagad, Rocket, and Upay have their own privacy policies. They independently collect certain information to process your transactions, which falls entirely under their own policies.
Policy Changes and Notifications
When 39ko makes significant changes to this privacy policy, you will be notified in the following ways:
- A notice is displayed on the platform
- A notification is sent to your registered email address
- The "Last Updated" date at the top of this page is changed
Continuing to use the platform after a revised policy is published means you have accepted the new policy. You are therefore advised to visit this page regularly to stay informed of any updates.
Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with our team. We provide support in Bengali 24/7.
Privacy Contact
When sending an email, please include your account username and a brief description of your request.
Related Policies
Along with this privacy policy, please also read the following pages:
- Terms & Conditions — detailed terms for using the platform
- Responsible Gaming — guidelines for safe gaming
- About Us — learn more about the 39ko platform
- FAQ — answers to frequently asked questions